Privacy and Security

This policy clarifies's position on the collection, holding, use and disclosure of personal information relating to an individual, and the security measures taken to protect customer's personal and financial details.


1. Collection of Personal Information is a Reseller of quality composting and related equipment. We also assist composting businesses as professional consultants. We may collect personal information from you when you:

  •     have business dealings with us;
  •     use our professional services.

In the course of doing business with you, we may collect basic business contact information from you (e.g. your name, title and work contact details). In some circumstances you may sometimes tell us information about yourself or your family that is considered under the Australian Privacy Act to the "sensitive information". (eg. banking details, home address).

In relation to longer-term working relationships with you, it is possible that we also glean information about you and your life outside of work. For example, this may occur when we visit your farm or composting operation.


2. Use of Personal Information

We may need to collect personal information so that we can provide our products and services, and conduct our business.'s policy is to only use personal information collected from business contacts for the business purpose for which it was collected.


3. Disclosure of Personal Information does not (and never will) sell, rent or trade personal information about you to or with third parties. will only disclose personal information if this is required by law or permitted under the Australian Privacy Act.


4. Security of Personal Information takes all reasonable steps to ensure the security of your personal information. Our IT systems are password protected and we conduct regular audit and data integrity checks. We frequently, routinely and fully update our anti-virus software in order to protect our systems (and the data contained in those systems) from computer viruses.

When purchasing from your financial details are passed through a secure server using the latest 2048-bit SSL (secure sockets layer) encryption technology. This high level of encryption is above-average in the industry.

In addition, all's employees and associates are required, as a condition of employment or contract, to treat personal information held by as confidential.


5. Access and Correction

Under the Australian Privacy Act, you have the right to seek access to your personal information handled by You also have the right to ask us to update or correct your personal information when it is inaccurate, incomplete or out of date.

If you wish to access the personal information that holds about you, please set out your request in writing, using the contact details set out at the end of this Privacy & Security Policy.

To provide you with access to your personal information held by us on our current records, can provide you with a copy of the relevant personal information (normally, an electronic print-out or a photocopy). will not charge you for the cost of providing this type of access to these current records.

If you are of the view that personal information about you is inaccurate or out of date, or if you have any other queries about access and correction, please contact us using the contact details set out below.


6. Online Privacy

We sometimes collect personal information through our web site. This will be limited to:

  •     your name,
  •     your identifying birthdate (to ensure no duplication takes place)
  •     email address
  •     your address if you order a product or publication to be delivered
  •     telephone number and
  •     business contact details, such as your company name and your job title.

Like most web site providers, we generate statistics about how many people visit our site and what they look at. We use web logs and cookies to do this. This enables us to keep our site relevant and useful. However, generally this information will not identify you.

Most web browsers are set by default to accept cookies. However, if you do not wish to receive cookies you may set your browser to either prompt or refuse cookies.

Our web site may contain links to other web sites, for your convenience and information. When you access a web site other than, please understand that is not responsible for the privacy and security practices of that site. We suggest that you review the privacy and security policies of each site you visit.

We occasionally send bulk email messages to clients about specials that we are offering. You will always be offered the choice to be deleted from our mailing list.


7. Further Information and Contacting

This Privacy & Security Policy may change from time to time. The Privacy & Security Policy will be made available to anyone who requests it, whether at our offices or by use of our website.

If you have any questions or comments about the's Privacy & Security Policy, or if you wish to make an improvement suggestion or complaint about how have handled personal information about you, please contact us, using the contact details below:
Post: Sustainable Groundgrocer
ABN 52 149 788 293
PO Box 980, Orange NSW 2800, Australia
Telephone: 1300 804 486